Account
No. You may check out as a guest. Creating an account allows you to track orders, save delivery details, and enjoy a smoother shopping experience.
You can create an account during checkout or directly from the Account page on our website.
Orders
Yes. All Kapsul pieces are released in limited quantities as part of curated capsule drops. Once a style or size sells out, it may not be restocked. Some items and styles are available for pre-order as will be displayed on the product page.
Once an order is confirmed, it cannot be modified or cancelled.
Shipping
We currently ship locally within the UAE only.
· UAE: 1–2 business days depending on your selected delivery method and location.
Delivery timelines may vary slightly during peak periods.
At this time, we ship within the UAE only.
Returns & Exchanges
Yes. Returns and exchanges are accepted within 7 days of delivery, subject to approval and the conditions below.
Return & exchange conditions:
· Request must be made within 7 days of delivery
· Items must be unworn, unused, and unaltered
· Products must be returned in their original packaging with all tags intact
· You are responsible for return shipping costs
Please send us an email to hello@kapsuldrops.com explaining the reason for your return or exchange.
Once your request has been reviewed and approved, you will receive an authorization email with return instructions and the destination address.
Refunds & Store Credit
No. We do not offer refunds. However, we offer store credit which is valid for 6 months from the date of issue.
Once we receive and inspect your returned item, we will issue a store credit note.
· Store credit is valid for 6 months from the date of issue
· Store credit can be used toward any future purchase on our website